CLIENT CARE
Shipping & Delivery
Clear, customer-first information for a confident purchase.

Service area
PatolaLux currently presents delivery information for customers across major Indian states and cities. Serviceability is subject to the delivery address and courier availability.
Dispatch
Orders are prepared for dispatch after payment has been successfully verified. Handwoven pieces may require careful handling and preparation before dispatch.
Delivery address
Customers should provide a complete and accurate delivery address, phone number and email address where applicable. Delays caused by incomplete or incorrect address information may require additional coordination.
Transit & tracking
Once a shipment is handed to the courier, delivery timing can vary by destination, weather, logistics conditions and serviceability. Where tracking information is available, it will be shared through the contact details provided with the order.
Contact
For questions about a specific destination or order, contact PatolaLux at patolalux@gmail.com before or after placing the order.
