PatolaLux
CARE
Return & Exchange
Our policy for genuine product concerns.
Returns
A return may be requested within 3 days of receiving the product if there is a defect or a genuine product-related problem.
Exchange
An exchange may be requested for a genuine colour mismatch or where the product materially differs from what was reasonably expected. Please contact us promptly after delivery so the concern can be reviewed.
Refunds
If a return is accepted under the policy above, the returned product will be processed for a refund according to the applicable return assessment and order terms.
Important
Because Patola pieces can be unique and individually crafted, please contact PatolaLux before sending any product back. We will guide you through the appropriate next step.